Privacy Policy

1. Introduction

RYTOGO ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing and delivery platform, available at rytogo.com and via our mobile application.

By using RYTOGO, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

• Account Information: Name, email address, phone number, and profile photo.
• Location Data: Precise GPS location when the app is in use — required to match you with nearby drivers or dispatch riders.
• Payment Information: Transaction amounts and references processed via Flutterwave. We do not store your card details.
• Trip Data: Pickup/drop-off addresses, trip duration, distance, fare, and rating history.
• Device Information: Device type, operating system, and app version for performance and debugging.
• Communications: In-app chat messages and support tickets between passengers and drivers.

3. How We Use Your Information

• To match passengers with available drivers in real time.
• To process payments and issue receipts.
• To calculate fares, surge pricing, and apply discounts.
• To send trip updates, receipts, and service notifications.
• To detect fraud, resolve disputes, and ensure platform safety.
• To improve our AI-powered matching and routing algorithms.
• To comply with applicable Nigerian laws and regulations.

4. Sharing of Information

We only share your data with third parties in the following circumstances:

• Drivers/Riders: Your name, pickup location, and destination are shared with the matched driver to complete your trip.
• Payment Processors: Transaction data is shared with Flutterwave to process payments securely.
• Google Maps: Location data is shared with Google Maps for routing and ETA calculations.
• Legal Requirements: We may disclose information if required by Nigerian law, court order, or to protect the safety of our users.

We do not sell your personal data to third parties.

5. Location Data

RYTOGO requires access to your precise location while using the app to provide core ride and delivery services. Location data is only collected when the app is actively in use. Drivers' locations are shared with passengers during an active trip for safety and tracking purposes.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Trip records are retained for up to 2 years for accounting and dispute resolution. You may request deletion of your account and associated data at any time from within the app.

7. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete information from your profile settings.
• Deletion: Delete your account and data via Settings → Delete Account inside the app.
• Objection: Object to the processing of your data for marketing purposes.

8. Security

We use industry-standard encryption (HTTPS/TLS) to protect data in transit. Access to personal data is restricted to authorised personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

RYTOGO is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of RYTOGO after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: